FAQ

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Frequently Asked Questions (FAQ)

Here are some most frequently asked questions, Please go through it. If your doubt is not listed here then please feel free to ask us on +91 8200 2400 530 or email us. we will be happy to assist you.

PAYMENT INFORMATION

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Customer Reviews
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We are in this industry from more than 12 years and are one of the leading Supplier in Surat for high-end computer parts, we provide the most competitive price and More importantly best ever Service than any other company in this field. We ensure full satisfaction for our customers.
This is an important question and our priority at Dreamworld Infosystem is to ensure the privacy of our customers and safety of payment. The online payment gateways offer a very high degree of security levels including an OTP as per the mandatory RBI guidelines, thus making your transactions safe and secure. Therefore we can say that it is absolutely safe to shop online and save your time and energy.

Yes, we provide proper GST invoice against all the products which we sell. If you need your company’s GST No. on the invoice

then kindly mention the same in the comment box which you can find while ordering, also you will need to provide the 3 pages of GST certificate of your company for GST invoice. please chat with us on +91 8200 2400 53 for more details.

We offers you a variety of convenient payment options to choose from, so that you can transact at Dreamworld Infosystem conveniently in a secure manner. We hope that offering you with multiple payment options makes you more comfortable shopping with us. To choose what best works for you, please check out all the Various Payment Options
We will send you an order confirmation msg on Whatsapp for sure and also send you email if needed.
We do not have any hidden charges, all the amount will be shown to you at the time of confirming the order which is crystal clear for any buyer. we do charge extra for shipping the same will be shown to you while you place your order.
A shipping charge is applicable on all items at Dreamworld Infosystem. To find out the actual shipping charges applicable for various items, please read through the Dreamworld Infosystem Shipping Charges and Policies.
Yes and No. For specific products the order can be cancelled but for some products the product is procured specifically against this order and it cannot be returned. Please check with customer service if it is possible to cancel an order for the particular product.
If the product is available in our current stock then it takes 48 working hours to ship the product, dispatch may get delay in offers periods or at vacations or some Specific High Value non stockable products.
If the payment was made through our payment gateway then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER orders refunds will be done only in buyers bank account. Refunds usually takes 7-10 working days to reflect in your account. For more details please refer to our refund policy.

We accept return request only if the product delivered by us is in damage condition, wrong product sent, product in dead condition or product is defective. Buyers will have 3 days and 5 days (5 days is applicable on purchase of a complete PC set) after delivery to inform us in case of any dispute in the order to claim for return.

If the seal of the product is opened and the product is not faulty then return will not be applicable.

Main Point is you must have to give us Video and Photos proof before opening any order and while opening any order.
Without this return or refund is not possible.
So, take Photos and Videos before opening and while opening any orders for safety reasons.

You can send a mail to us at ………………. and we will only be glad to help you. You can also chat with one of our Customer Service Representative using our Whatsapp Service number +91 8200 2400 53
Yes. We do assembling of the PC free of cost if all the components are purchased from our store. for any kinf of costombiuld PC please contact us directly on +91 8200540053 , we will giude you according to your need best possible way.
No. We do not store any cards information on our website. The details which you enter after clicking on proceed to pay at the time of checkout will be encrypted and sent to payment gateway form page which is totally secured.
If a product is not listed on our website, it does not necessarily mean that we do not have it in stock. If you’re looking for a product that is not listed at Theitdepot, please whatsapp us on +91 8200 2400 53. We will try to put the product for sale online and send you a notification as soon as possible.